Goal: To create and sustain a culture that actively shares positive feedback within the organization.
- Make asking for positive feedback regarding other employees a part of day-to-day conversation. Find this information by talking with managers, direct care staff, residents, families, and even vendors
- Award a small gold star pin to employees that are recognized. Include a thank you note quoting the positive feedback you received about them.
- Start by handing out pins and thank-yous privately versus at a public forum. eventually, enough staff will receive pins that employees will realize the meaning.
- Begin awarding some pins at monthly employee meetings. Tell a small story about the employee and make a small to-do in front of other employees.
- Buy more pins.
- Keep it simple. Don’t make a tracking system, don’t trend anything, don’t MAKE anybody do it. It’s just a fun employee morale exercise.
- Keep it up. If you do it for six weeks and then stop doing it, you’re being one of those guys.
- Keep it interesting. Simple doesn’t mean you can’t be creative. Occasionally pass one out with a random gathering of employees, attach an additional gift card for really great efforts, etc. again, just don’t get bogged down with it or you’ll stop doing it.